1. Return Eligibility

We accept returns only if the product you received is:

• Damaged or defective, OR
• Not the item you ordered (wrong product delivered)

Returns must be requested within 3 days from the date of delivery. Requests made after 3 days will not be accepted.

2. How to Report a Return

To initiate a return:

• Email us at houseofvyoma@gmail.com with:
• Your order number
• Your name & contact details
• Clear photos of the damaged/wrong item
• A brief description of the issue

Please ensure the product and packaging photos clearly show the problem.

3. Return Conditions

To qualify for a return:

• The item must be in its original condition
• It should include original tags, packaging, and accessories
• The product must not be used or worn
• Items returned without proof of the issue (photos) may be rejected

4. Return Process

• Once your return request is approved, you’ll receive instructions for sending the item back.
• Return shipping costs are the customer’s responsibility unless otherwise specified.
• After we receive and inspect the returned item, we will process your refund or replacement.

5. Refund/Replacement Timeline

• Refunds (if approved) will be processed and credited to the original payment method within 7–10 business days after final inspection.
• Replacement orders (if chosen) will be processed once the return is accepted.

6. Important Notes

• Returns for any other reasons (such as change of mind, size, or style preference) are not accepted.
• Customised or personalised products may be subject to special conditions or may be non-returnable.